As a professional Purifier Device and Material manufacturer, we strive to solve problems for customers through perfect services. Our efficient and fast problem solving capability can ensure your needs be satisfied in 24 hours.
According to different orders, it takes 7-30 days to arrange production. Our general service flow is as follows:
Down payment receiving—spare parts purchase—parts assembly—machine debugging (qualified) —nameplate pasting (OEM) –packaging—full payment receiving—shipment time determination and shipment preparation
During the whole service, we will have special technicians responsible for your business.
We can provide customers with:
- Warranty claim
Warranty claim range:
This warranty items apply to air purifier device, which were delivered to users by EASYPURIFY in 2012 or afterwards.Filter warranty
This warranty applies for any failure of the filter or media due to defects in materials or manufacturing processes under normal services and maintenance conditions.
The warranty period will last for 6 months or 500 operating hours from the date of the completion of the purifier production, and the last expired time is counted. For example, if running above 500 hours in the first 6 months, the warranty is still valid until the end of the first 6 months. - Help customers to solve the problem within 24 hours.
- Provision of original PSD/AI files for customers marketing.
- Spare parts support. Free supply of spare parts accounting for 2% of the annual purchase amount.